Shipping Policy – LIGHTNOVAS

Effective Date: March 3, 2025

At LIGHTNOVAS (https://lightnovas.xyz/), we are dedicated to delivering fresh, high-quality flowers promptly and efficiently. This Shipping Policy outlines our delivery process, available shipping options, and important details regarding order fulfillment.

1. Shipping Areas

  • We currently deliver to Enniskillen and surrounding areas within the United Kingdom.
  • For deliveries outside our standard service area, please contact us at 077 5558 5772 or contact@lightnovas.xyz before placing your order.

2. Delivery Options & Timelines

We offer the following shipping options:

  • Same-Day Delivery: Available for orders placed before 12:00 PM (local time). Orders placed after this time will be delivered the next business day.
  • Next-Day Delivery: Available for all orders placed after the same-day cut-off time.
  • Scheduled Delivery: Customers can select a preferred delivery date at checkout to ensure flowers arrive exactly when needed.

Deliveries are made Monday – Saturday between 9:00 AM and 7:00 PM. Sunday deliveries may be available upon special request.

3. Delivery Fees

  • Local Standard Delivery: A flat rate fee applies based on the delivery distance.
  • Express Delivery: Additional charges apply for urgent, same-day deliveries.
  • Special Delivery Requests: Custom delivery timing outside standard hours may be subject to extra fees.

Delivery fees are calculated at checkout based on location and urgency.

4. Delivery Process & Customer Responsibilities

  • Customers must provide accurate delivery details, including recipient name, address, and phone number.
  • If the recipient is unavailable at the time of delivery, we may:
    • Leave the flowers in a safe place.
    • Deliver to a neighbor (if permitted).
    • Arrange for re-delivery (additional charges may apply).
  • We cannot be held responsible for incorrect delivery information provided by the customer.

5. Delays & Unforeseen Circumstances

While we strive to deliver on time, delays may occur due to:

  • Extreme weather conditions.
  • Traffic disruptions or road closures.
  • Unforeseen issues with flower supply.

If a delay occurs, we will notify you as soon as possible and reschedule the delivery at the earliest available time.

6. Handling & Care Upon Delivery

  • All floral arrangements are packaged to ensure freshness and quality during transit.
  • To maintain the longevity of your flowers, we recommend placing them in water immediately upon arrival.
  • Detailed flower care instructions are included with each order.

7. Order Tracking & Support

  • Customers will receive a confirmation email once their order is processed.
  • If you need an update on your order status, please contact our customer service team at 077 5558 5772 or contact@lightnovas.xyz.

8. Contact Us

For any inquiries related to shipping and delivery, feel free to contact us:

📍 Business Address: 68 Whitchurch Road Street, Enniskillen, United Kingdom
📞 Phone: 077 5558 5772
📧 Email: contact@lightnovas.xyz
🌐 Website: https://lightnovas.xyz/