Refund & Return Policy – LIGHTNOVAS

Effective Date: March 3, 2025

At LIGHTNOVAS (https://lightnovas.xyz/), customer satisfaction is our top priority. We strive to provide the highest quality floral arrangements, but we understand that issues may arise. This Refund & Return Policy outlines our guidelines for returns, replacements, and refunds to ensure a hassle-free experience for our valued customers.

1. Eligibility for Returns & Refunds

We accept returns, replacements, or refunds under the following conditions:

  • The flowers arrive damaged, wilted, or in poor condition due to shipping or handling issues.
  • The arrangement does not match the order specifications (wrong flowers, incorrect size, or incorrect customization).
  • The order was not delivered on time due to an error on our part.

Due to the perishable nature of flowers, requests for returns or refunds must be made within 24 hours of delivery.

2. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds in the following cases:

  • The flowers have been kept in poor conditions, such as extreme heat, lack of water, or improper handling after delivery.
  • The recipient refuses delivery for reasons unrelated to product quality.
  • Custom or personalized orders, including special floral arrangements, wedding bouquets, and event decorations, unless they are defective or incorrect.
  • Orders placed with incorrect recipient information that led to delivery failure.

3. How to Request a Refund or Replacement

To initiate a refund or replacement, please follow these steps:

  1. Contact Us within 24 hours of delivery via:

  2. Provide the following details:

    • Order number
    • Clear photos of the flowers or product showing the issue
    • A brief description of the problem

  3. Our team will review your request and respond within 48 hours with a resolution. If eligible, we will offer:

    • A replacement arrangement at no additional cost
    • A partial or full refund, depending on the severity of the issue

4. Refund Processing

  • Approved refunds will be issued to the original payment method within 5-7 business days.
  • If your refund is delayed, please check with your bank or payment provider.

5. Order Cancellations

  • Orders can be canceled at least 24 hours before the scheduled delivery time for a full refund.
  • Cancellations made less than 24 hours before delivery may be subject to a cancellation fee, as flowers are perishable and arrangements may already be prepared.

6. Contact Us

For further assistance, feel free to reach out to our customer service team:

📍 Business Address: 68 Whitchurch Road Street, Enniskillen, United Kingdom
📞 Phone: 077 5558 5772
📧 Email: contact@lightnovas.xyz
🌐 Website: https://lightnovas.xyz/